The Foundation is pleased to present this guest feature, forwarded to us by Antonella De Angeli, Senior HCI Researcher at NCR. The proper citation for this paper is:
De Angeli, A., Johnson, G.I., & Coventry, L. (2001). The unfriendly user: exploring social reactions to chatterbots. In M.G. Helander, H.M. Kalid, T. Ming Po (Eds). Proceedings of the International Conference oh Affective Human Factor Design, Asean Academic Press, pp. 467-474.
The paper is available in: