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The Unfriendly User: Exploring Social Reactions to Chatterbots

Guest Feature

The Foundation is pleased to present this guest feature, forwarded to us by Antonella De Angeli, Senior HCI Researcher at NCR. The proper citation for this paper is:

De Angeli, A., Johnson, G.I., & Coventry, L. (2001). The unfriendly user: exploring social reactions to chatterbots. In M.G. Helander, H.M. Kalid, T. Ming Po (Eds). Proceedings of the International Conference oh Affective Human Factor Design, Asean Academic Press, pp. 467-474.

The paper is available in: